Twenty-four-hour notice
Please email coachpellet@gmail.com at least 24 hours before the scheduled start time to cancel or request a change.
- With at least 24 hours' notice, the session may be rescheduled without a late-cancellation charge.
- A cancellation with less than 24 hours' notice may be charged or counted as a used package session.
- A missed session without notice may be charged or counted as used.
Illness, injury, and emergencies
Safety comes first. Do not participate when illness, injury, pain, dizziness, or another condition makes training inappropriate. Genuine emergencies and sudden illness will be considered individually. Contact Better Throws as soon as reasonably possible.
Weather, facilities, and coach cancellations
Never enter or use a throwing facility that has been closed or determined unsafe.
- If Better Throws cancels, the session will be rescheduled or credited in full.
- If weather, air quality, field conditions, or facility access makes a session unsafe or impossible, the session will be moved, rescheduled, or credited without a late-cancellation penalty.
- Online coaching may be offered when appropriate and agreed upon by both parties.
Late arrival
Sessions begin and end at the confirmed times. Arriving late may shorten the available coaching time so the next athlete or group is not delayed. A significantly late arrival may be treated as a missed session when the remaining time is not sufficient for safe, useful training.
Packages and group sessions
Package sessions are scheduled individually and follow the same notice requirements. For group training, the organizing adult should communicate changes for the group. If attendance falls below the three-athlete minimum, Better Throws may offer a different format, price, or rescheduled date before the session begins.